Order & Shipping
Returns and Exchanges
Please Call Us First Before Returning Anything! (937) 436-3003
Returns and Exchanges -
You may cancel your order prior to shipment by calling (937) 436-3003. If for any reason within 10 days of receiving your product you are dissatisfied with your purchase, return the entire product for replacement or refund less any delivery fees incurred. Returned items must be unused, in original packaging, and in resellable condition. We can refund the purchase price exclusive of delivery charges, auction fees, and credit card fees, if any, OR issue you a full merchandise credit good toward future purchases. Credit card orders are subject to an 8% restocking fee. We suggest that you insure your return because we cannot be responsible for item(s) until they arrive at our store. We do not take returns on engraved items, coin jewelry (mounted in bezels) or bullion. These items will be purchased back at fair market value. Mag-Nif Coin Sorters/Counters may only be exchanged for another sorter/counter within 10 days of receipt.
Damage Claims -
If the package and its contents appear damaged, immediately contact our order department to file a claim. Keep ALL cartons and packing material. Do not return the package to us without contacting us. You may lose your right to file a claim.